CANCELLATION & REFUND POLICY

Handicap Travelers Group LLC is the parent company of the Handicap Travelers business group, responsible for corporate administration, international business operations, and the collection and processing of international payments.

Handicap Travelers TG RD SRL, operating under the commercial name Handicap Travelers DR, is the local operating company responsible for providing, coordinating, and managing services throughout the Dominican Republic.

This Cancellation & Refund Policy establishes the terms and conditions applicable to equipment rentals, cancellations, reservation modifications, rental credits, and refunds.

By completing a reservation, customers acknowledge that they have been provided access to this Policy. Acceptance of these terms will be obtained during the booking process where required.

Handicap Travelers DR offers an optional Cancellation Protection Plan (CPH) for eligible equipment rentals.

The CPH provides customers with the opportunity to receive a partial monetary refund when canceling their reservation before the scheduled delivery date and time.

CPH Fee: USD $10.00 per rental item.

The following conditions apply:

• CPH must be purchased at the time of booking or within 24 hours after reservation confirmation, provided that the scheduled delivery is at least seven (7) calendar days away.

• CPH must be purchased before a cancellation request is submitted.

• CPH cannot be added retroactively after a cancellation request.

• The CPH fee is non-refundable for voluntary cancellations.

• CPH applies only to eligible rental equipment and does not automatically cover transportation, tours, caregiver services, or other specialized services.

• CPH is a contractual cancellation benefit and does not constitute an insurance policy.

Customers who purchase CPH may receive a partial monetary refund, subject to the following cancellation charges.

3.1 Cancellation Seven (7) or More Calendar Days Before Delivery

For cancellations received at least seven (7) calendar days before the scheduled delivery date and time:

• Motorized Equipment: USD $60.00 cancellation fee per item.

• Non-Motorized Equipment: USD $40.00 cancellation fee per item.

• CPH Fee: USD $10.00 per item, non-refundable.

The remaining eligible amount will be refunded to the original payment method.

3.2 Cancellation Less Than Seven (7) Calendar Days Before Delivery

For cancellations received less than seven (7) calendar days before the scheduled delivery date and time:

• Motorized Equipment: USD $80.00 cancellation fee per item.

• Non-Motorized Equipment: USD $50.00 cancellation fee per item.

• CPH Fee: USD $10.00 per item, non-refundable.

The remaining eligible amount will be refunded to the original payment method.

3.3 Cancellation On or After Scheduled Delivery

Voluntary cancellations made on or after the scheduled delivery date and time are non-refundable, except where otherwise provided under this Policy or required by applicable law.

Customers who do not purchase CPH are subject to the standard cancellation conditions.

4.1 Cancellation Before Scheduled Delivery

The following charges apply:

• Motorized Equipment: USD $80.00 per canceled item.

• Non-Motorized Equipment: USD $50.00 per canceled item.

After deducting the applicable cancellation fee, the remaining eligible rental amount will be issued as a credit toward a future equipment rental.

No monetary refund will be issued for voluntary cancellations without CPH, except where required by applicable law or expressly provided under this Policy.

4.2 Cancellation On or After Scheduled Delivery

Voluntary cancellations made on or after the scheduled delivery date and time are non-refundable and do not qualify for future rental credits, except where otherwise required by applicable law.

Exceptions may apply for qualifying shortened rentals with CPH, verified service failures, and mandatory consumer rights.

Additional CPH fee: USD $10.00 per rental item.

Cancellation fees apply per canceled rental item and will not exceed the amount otherwise eligible for refund or credit. The CPH fee is charged separately.

Customers without CPH who cancel before the scheduled delivery date and time may receive a future rental credit after the applicable cancellation fee has been deducted.

Credits are subject to the following conditions:

• Credits may be applied toward future eligible equipment rentals with Handicap Travelers DR.

• Credits are not redeemable for cash.

• Credits do not expire under this Policy.

• Credits are non-transferable unless expressly authorized in writing.

• Credits are subject to equipment availability.

• Additional charges may apply if the new reservation exceeds the available credit.

• Credits cannot be combined with other promotions unless authorized by Handicap Travelers DR.

Credits will be recorded under the original customer's reservation information.

7.1 Modifications Before Delivery

Customers may request changes to rental dates, equipment type, delivery location, or rental duration before the scheduled delivery.

All modifications are subject to equipment availability, operational feasibility, and applicable rate adjustments.

Shortening a rental before delivery does not automatically constitute cancellation of the entire reservation.

Any revised rental price, minimum rental period, or additional charge will be communicated before the modification is confirmed.

7.2 Early Returns With CPH

Customers who purchased CPH may request an early return and a partial refund for eligible unused rental days.

The following conditions apply:

• The customer must notify Handicap Travelers DR directly.

• The notification day is considered a billable rental day.

• The applicable minimum rental period must be satisfied.

• The daily rental rate may be recalculated based on the actual rental duration.

• A USD $40.00 shortened rental administration fee applies.

• Completed delivery and pickup services are non-refundable.

Any remaining eligible balance will be refunded to the original payment method.

7.3 Early Returns Without CPH

Customers who return rental equipment before the scheduled return date without CPH are not eligible for monetary refunds or future rental credits for unused rental days, except where required by applicable law.

Delivery and pickup fees are separate from equipment rental charges.

The following conditions apply:

• Completed delivery and pickup services are non-refundable.

• Charges for services not performed will be refunded or credited as applicable, subject to reasonable, disclosed non-recoverable expenses and applicable law.

• Additional delivery attempts or customer-requested location changes may result in extra charges, disclosed before acceptance.

• Payment processing fees and taxes will be handled in accordance with the applicable payment terms and legal requirements.

• No undisclosed cancellation or administrative fees will be charged.

Handicap Travelers DR is committed to providing equipment that is appropriate for the confirmed rental service and in suitable operating condition.

If equipment is delivered defective, unsafe, or unsuitable for the agreed intended purpose, the customer must discontinue its use and notify Handicap Travelers DR as soon as reasonably possible.

The company will assess the issue and, where appropriate, arrange repair, replacement, or another reasonable solution.

If Handicap Travelers DR is unable to provide the contracted service because of a verified equipment failure or another cause attributable to the company, the customer may qualify for an appropriate refund.

Cancellation penalties will not be applied to refunds arising from a verified failure by Handicap Travelers DR to

provide the contracted service.

Nothing in this Policy limits mandatory consumer protection rights.

In circumstances involving hurricanes, severe weather, natural disasters, government restrictions, airport closures, or other events beyond reasonable control, Handicap Travelers DR will evaluate available alternatives.

Depending on the circumstances, these may include:

• Rescheduling the reservation.

• Issuing a future rental credit.

• Refunding amounts for services not provided, where required by applicable law or agreed with the customer.

If Handicap Travelers DR is unable to fulfill the contracted service, the customer will not be charged a voluntary cancellation penalty solely because of that inability.

Reasonable expenses already incurred may be considered where legally permitted and properly disclosed.

Customers are responsible for providing accurate reservation information and being available at the agreed delivery location.

If a customer is unavailable at the scheduled delivery time, Handicap Travelers DR will make reasonable efforts to establish contact.

Additional delivery or rescheduling fees may apply when a new delivery attempt is necessary, provided such charges are communicated and accepted in advance.

Temporary unavailability does not automatically mean that the entire rental period has been used.

Approved refunds for international transactions received or processed by Handicap Travelers Group LLC will be coordinated with Handicap Travelers TG RD SRL.

The following procedures apply:

1. The customer submits a cancellation or refund request.

3. Handicap Travelers DR reviews the reservation and applicable conditions.

5. The customer receives written confirmation of the approved refund amount.

7. Handicap Travelers Group LLC coordinates the international payment refund, where applicable.

9. The refund is initiated within five (5) business days after approval.

The time required for funds to appear in the customer's account depends on the financial institution, card issuer, or payment processor.

Refunds will generally be issued through the original payment method, unless another lawful arrangement is agreed upon.

All cancellation requests must be submitted through an authorized Handicap Travelers DR communication channel.

Email: payments@handicaptravelersdr.com

Customers should provide:

• Full name.

• Reservation or order number.

• Scheduled delivery date.

• Equipment or service being canceled.

• Reason for cancellation, if the customer wishes to provide one.

The effective cancellation time is the time the request is received through an authorized channel, not the time the company subsequently processes the request.

Handicap Travelers DR will review the request and communicate the applicable charges and any refund or credit balance.

Accessible transportation, private excursions, cruise-related services, caregiver assistance, nursing services, and other specialized services may be subject to separate cancellation conditions.

Any service-specific cancellation charges, deadlines, or non-refundable deposits must be disclosed before payment and included in the applicable reservation confirmation or service agreement.

The standard equipment rental cancellation charges do not automatically apply to specialized services.

Where separate conditions have not been agreed, cancellation requests will be assessed according to services performed, reasonable documented expenses, and applicable legal requirements.

This Policy is subject to applicable laws of the Dominican Republic for services provided by Handicap Travelers TG RD SRL, without prejudice to mandatory consumer rights or other applicable legal requirements.

Any provision found unenforceable under applicable law will not affect the validity of the remaining provisions.

HANDICAP TRAVELERS GROUP LLC
Parent Company — Corporate Administration and International Payments

HANDICAP TRAVELERS TG RD SRL
Operating Company — Dominican Republic
Commercial Brand: Handicap Travelers DR

Official Website:
https://handicaptravelersdr.com

Email:
info@handicaptravelersdr.com

© 2026 Handicap Travelers Group LLC & Handicap Travelers TG RD SRL. All Rights Reserved.

Handicap Travelers DR — Mobility Without Limits.