We offer two types of Cancellation Protection, CPH and EPP, which are available for purchase at the time of booking. Cancellation Protection can be added to the rental the same day of booking or within 24 hours of booking.

Cancellation Policy Protection Plan can be add to your order within 7 days of booking and 30 days from the delivery date.

If Cancellation Policy Protection Plan (CPH) is purchased, it must be purchased on every rental item, excluding accessories. The cost of either Cancellation Protection plan is non-refundable in the event of cancellation or service issues for any reasons. The cost of CPH is $10 per rental item.

If either Cancellation Protection Policy is not accepted, the order in its entirety is non-refundable and there is no compensation/refund when shortened on or after the delivery date.

Your “scheduled pickup date” is reflected on the confirmation. If it is not correct, or needs to be changed, please notify Handicap Travelers Team immediately. Failure to notify us could result in additional charges.

OUR CANCELLATION POLICY PLAN WITH CPH:

1.    If seven (7) or more days’ notice is provided before the scheduled delivery date, the Customer may cancel and receive a partial refund on the order. Handicap Travelers Group will hold a $60 cancellation fee for motorized equipment and $40 cancellation fee for all non-motorized equipment per item and $10 CPH fee plus applicable sales tax for each item, excluding accessories, that is cancelled. This includes either full or partial cancellations.

2.    If less than seven (7) days’ notice is provided, but before the scheduled delivery date, you may cancel and receive a partial refund on your order. We will hold a $80 cancellation fee for motorized equipment and $50 cancellation fee for non-motorized equipment per item and $10 CPH fee plus applicable sales tax for each item, excluding accessories, that is cancelled. This includes either full or partial cancellations.

3.    Any cancellation on or after the scheduled delivery date is non-refundable.

4.    Rentals not picked up on the scheduled day will be considered used unless Handicap Travelers Team is notified in advance, and additional charges will be incurred.

5.    For Event Rentals: If an event is cancelled by the organizers, a full refund minus a $40 admin fee and the cost of CPP will be provided.

OUR CANCELLATION POLICY PLAN WITHOUT CPH:

1.    If notice is provided before the scheduled delivery date, the Customer may cancel and receive a partial credit for a future rental. Handicap Travelers Group will hold a $80 cancellation fee for motorized equipment and $50 cancellation fee for non-motorized equipment, per item, plus applicable sales tax. This includes either full or partial cancellations.

2.    Any cancellation on or after the delivery date is non-refundable and no credit will be issued.

3.    “Credits” are placed on file with Handicaptravelers’ and are not eligible to be refunded for any reason. They can be applied to any type of rental and do not expire.

4.    For Event Rentals: If an event is cancelled by the organizers, a full credit minus a $ admin fee will be provided.

OTHER CANCELLATIONS with or without CPH:

In the event of a natural disaster and the equipment is not able to be provided for reasons beyond our control we will compensate as follows:

a.    If CPH has been purchased, the Customer will be refunded the entire amount, minus a $40 administration fee per rental item, excluding accessories.

b.    If CPH has not been purchased, the Customer will receive a full credit on file, not a refund, minus a $50 administration fee per rental item, excluding accessories.

A Customer may "shorten" any rental prior to the day of delivery or pick up if the equipment has not been delivered/picked up, without penalty.

If the Customer has purchased CPH the order may be shortened after it has been delivered or picked up and will be subject to the charge of the minimal rental period in that area. This varies by location. There is a $40 shortened rental fee that is deducted from any refund. The Customer must notify Handicaptravelers’ via our toll-free number at 1-829-778-7125, not the facility or booth. The day of notification is non-refundable.

If the Customer has declined CPH, there is no compensation for shortened rentals after the rental has been picked up.

Any “shortened” or “adjusted” order with CPH and a refund due of $10 or less will receive a credit for a future rental, not a refund for that amount, unless specifically requested at the time of the changes. Discounts are adjusted based on number of days the equipment was used.