RENTAL AGREEMENT

Last Update October 13 / 2026

SERVICE

1. 1. If the Renter experience any problems with the Equipment, the Renter or his/her representative is responsible for contacting Handicap Travelers Team immediately at +1-(829)-778-7125 or +1-829-292-1062 24hr/ 7 days. A representative of Handicap Travelers Team will attempt to resolve any service issues over the phone prior to dispatching equipment to replace the Equipment.

USE OF MOLIBITY EQUIPMENT OR EQUIPMENT RENTAL

2. The Renter acknowledges that it shall be the sole operator and occupant of the Equipment and will use the Equipment for the sole purpose for which it was designed and not for any other purpose. The Renter agrees not to make any modifications to the Equipment.

3. The mobility scooter or any equipment can't be used in steep or hard inclines.

4. Under no circumstances the RENTER is not allowed to sub-rent; lend the scooter to a third person that does not appear on the signature of this agreement.

5. Handicap, Travelers TG RD SRL may repossess the mobility scooter equipment without previous notice at

any time if it is used in violation of the terms of this agreement.

6. Handicap, Travelers TG RD SRL is not liable or responsible for the loss of or damage to any property left, lost, damaged, stolen, stored or transported by the RENTER or any other person related to the RENTER who uses the mobility scooter or any equipment, either before or after the return thereof.

7. The RENTER agrees and accepts to assume full responsibility of loss, damage or harm to other person and/or property, including of his her own, caused by the use of the mobility scooter or any equipment rented.

8. The RENTER shall notify Handicap Travelers TG RD SRL immediately of any all accidents and damage resulting from the use, operation or driving of the mobility scooter or any equipment.

9. 9. This Agreement, the RENTER acknowledges and accepts all credit card charges authorized under this rental transaction and confirms that such charges are valid and approved.

EQUIPMENT MALFUNCTION

HTDR has the obligations concerning equipment supplied by the Company to assist anytime the renter if any equipment rented present any malfunction during the rental period.

if rented equipment experiences a verified mechanical or technical malfunction not caused by misuse, negligence, accident, unauthorized modification, improper charging, water exposure, or other actions of the Customer or third parties, HTDR may, depending on the circumstances and availability, repair or replace the equipment or provide another reasonable remedy in accordance with the Rental Agreement and applicable law.

RESERVATION POLICIES:

·       Reservations are only accepted via HTDR website https://handicaptravelersdr.com

·       If your hotel, resort, villa, or Airbnb is not listed in our website’s drop-down menu, please contact us at info@handicaptravelersdr.com or select Our quote form, our team will be happy to verify service availability for your location and provide you with a customized quote for your Rental, Delivery and Pickup.

·  HTDR does not accept reservations over the phone, WhatsApp, or Text messages.

·  All HTDR reservations are subject to availability existing at the time of your request. No confirmation can be issued until full payment for the requested service has been made.

· The client is responsible for providing accurate and precise information at the time of booking. HTDR will not assume any responsibility for errors made by the client during the reservation process related to the Hotel name, arrival dates & departure date, number of Equipment reserved, or incorrect information.

LAST MINUTE RESERVATIONS POLICIES:

·       Are subject to availability at the time of booking.

·       Additional fee will be charged.

·       Customer may need to wait for the service Confirmation sent by email.

·       This does not apply to REGISTERED TRAVEL AGENTS.

RESERVATION ON HOLD POLICY:

·  HTDR clients can put their reservation on HOLD for up to 12 months when due to an unexpected situation they must postpone their trip and do not wish to cancel their reservation. Just let HTDR know and HTDR will do it for you, once you are ready to travel, HTDR will change the status of the reservation, and it will remain active for the new dates that you request.

PAYMENT POLICIES:

• HTDR welcomes a variety of payment methods such as Cash upon Arrival ($USD – $EURO – $POUND – $CAD - $DOP) credit cards, debit cards, pre-paid cards and Apple Pay.

• Upon making a reservation you are giving HTDR authorization to run the corresponding charge on your credit card and by this you declare to have full knowledge of HTDR Reservation and Payment Policies, HTDR Cancellation Policies, NO SHOW Policies and HTDR Disclaimer.

• All purchases are subject to a 8% processing web link fee.

• For only ¢ 0.99 cents, receive text messages confirming your reservations 24 hours prior to the service.
  To receive text messages you need to type in a Mobile phone number.

• The above purchase fees are subject to change from time to time.

CANCELLATION POLICY PLAN HANDICAP TRAVELERS (CPH) AND OPTIONAL EQUIPMENT PROTECTION PLAN (EPP)

These Cancellation Terms and Conditions (“Cancellation Policy”) form an integral part of the Rental Agreement entered into between Handicap Travelers TG RD SRL, hereinafter referred to as “HTDR” or the “Company,” and the person making the reservation, hereinafter referred to as the “Customer” or “Renter.”

We offer two types of Cancellation Protection, CPH and EPP, which are available for purchase at the time of booking. Cancellation Protection can be added to the rental the same day of booking or within 24 hours of booking.

Cancellation Policy Protection Plan can be added to your order within 7 days of booking and 30 days from the delivery date.

If Cancellation Policy Protection Plan (CPH) is purchased, it must be purchased on every rental item, excluding accessories. The cost of either Cancellation Protection plan is non-refundable in the event of cancellation or service issues for any reasons. The cost of CPH is $10 per rental item.

If either Cancellation Protection Policy is not accepted, the order in its entirety is non-refundable and there is no compensation/refund when shortened on or after the delivery date.

Your “scheduled pickup date” is reflected on the confirmation. If it is not correct, or needs to be changed, please notify Handicap Travelers Team immediately. Failure to notify us could result in additional charges.

Terms and Conditions of Cancellations Policies 

Cancellations Plan Handicap Travelers DR (CPH) IS ACCEPTED The following applies:

1. If seven (7) or more days’ notice is provided before the scheduled delivery date, the Customer may cancel and receive a partial refund on the order. Handicap Travelers Group will hold a $60 cancellation fee for motorized equipment and $40 cancellation fee for all non-motorized equipment per item and $10 CPH fee plus applicable sales tax for each item, excluding accessories, that is cancelled. This includes either full or partial cancellations.
   

2. If less than seven (7) days’ notice is provided, but before the scheduled delivery date, you may cancel and receive a partial refund on your order. We will hold a $80 cancellation fee for motorized equipment and $50 cancellation fee for non-motorized equipment per item and $10 CPH fee plus applicable sales tax for each item, excluding accessories, that is cancelled. This includes either full or partial cancellations.
   
   

3. Any cancellation on or after the scheduled delivery date is non-refundable.
   

4. Rentals not picked up on the scheduled day will be considered used unless Handicap Travelers Team is notified in advance, and additional charges will be incurred.
   

Cancellations Plan Handicap Travelers DR (CPH) IS Declined the following applies:

1. If seven (7) or more days’ notice is provided before the scheduled delivery date, the Customer may cancel and receive a partial refund on the order. Handicap Travelers Group will hold a $100 cancellation fee for motorized equipment and $80 cancellation fee for all non-motorized equipment per item and $10 CPH fee plus applicable sales tax for each item, excluding accessories, that is cancelled. This includes either full or partial cancellations.

2. If less than seven (7) days’ notice is provided, but before the scheduled delivery date, you may cancel and receive a partial refund on your order. We will hold a $120 cancellation fee for motorized equipment and $100 cancellation fee for non-motorized equipment per item and $10 CPH fee plus applicable sales tax for each item, excluding accessories, that is cancelled. This includes either full or partial cancellations.

3. Any cancellation on or after the scheduled delivery date is non-refundable.

4. Rentals not picked up on the scheduled day will be considered used unless Handicap Travelers Team is notified in advance, and additional charges will be incurred.

NO REFUNDS AFTER RENTAL COMMENCES

Once the rental period has commenced, all rental charges are fully earned and non-refundable.

No refund, reimbursement, adjustment, or credit will be issued for:

• Early return of rental equipment;

• Unused rental days or services;

• Changes in travel plans or flight schedules;

• Hotel, resort, villa, Airbnb, cruise, or accommodation changes;

• Customer no-shows;

• Customer's decision not to use the equipment;

• Personal circumstances or emergencies;

• Illness, hospitalization, or changes in medical condition;

• Transportation delays or cancellations;

EQUIPMENT PROTECTION ISURANCE PLAN (EPP)

EPP can be purchased at any time prior to the delivery date. If EPP is purchased it must be purchased on all items, excluding accessories. The level of EPP purchased must be the same for all items on an order, excluding accessories.

1.EPP for all non-motorized rental equipment is $5.00 per day, per rental item.

2.EPP for all motorized rental equipment is $5.00 per day, per rental item.

3. EPP for all stationary equipment is $5.00 per day, per rental item.

EPP covers damage to the equipment, excluding keys, chargers, baskets, cup holders, battery packs, canopies and other accessories.

If damage should occur during the rental period, the customer is responsible for a $100.00 USD deductible on non-motorized and stationary equipment and $250.00 USD deductible on motorized equipment or the full replacement/repair cost, whichever is lower. The deductible will be charged immediately after the rental to the credit card used for the rental. EPP does not cover loss or theft of the rental equipment. The rental cost is not applicable to the deductible.

IF EPP IS ACCEPTED:

EPP covers Partial damage to the equipment, excluding keys, chargers, baskets, cup holders, battery packs and canopies.

If damage should occur during the rental period, the customer is responsible for a $100.00 USD deductible on non-motorized and stationary equipment and $250.00 USD deductible on motorized equipment or the full replacement/repair cost, whichever is lower.

The deductible will be charged immediately after the rental to the credit card used for the rental. The rental cost is not applicable to the deductible.

In the event of theft, the customer is responsible for filing a police report and providing a copy or claim number to Handicaptravelers’ within 48 hours of the occurrence. Any theft will have a $200.00 USD deductible for non-motorized equipment and $500.00 USD deductible for motorized equipment or the full replacement cost, whichever is lower.

Failure to provide a copy of the police report or the claim number will negate the need for a deductible as the Customer will be responsible for the full replacement cost of any equipment, including accessories. All charges will be processed immediately after the rental is complete to the credit card used to place the rental. The rental cost is not applicable to the deductible or replacement cost.

IF EPP IS DECLINED:

If EPP is declined the Customer, or their representative, acknowledges that it is their responsibility to promptly notify Handicaptravelers’ if the rental equipment is damaged, lost or stolen, and that the Customer will assume all repair or replacement costs, whether caused through misuse, accident, or any other reason.

Declining EPP makes the Customer solely responsible for any repair costs outside of normal wear and tear during the rental period, including accessories such as keys, chargers, baskets, canopies, cup holders and spare battery packs.

Replacement costs for lost or damaged rental items without EPP coverage:

Transportable Scooters - $1500
Standard Scooters - $1700
Heavy Duty Scooters - $2500
Standard Manual Wheelchairs - $350
Heavy Duty Manual Wheelchairs - $450
Power Wheelchairs - $1200
Oxygen Concentrators - $1200
Portable Oxygen Concentrators - $1300

Accessories:

Keys - $80
Chargers - $120
Front Baskets - $80
Rear Baskets - $80
Canopies - $100
Cup Holders - $35
Battery Packs - $400
Cane holder - $45

Other items to be determined at replacement costs. If any of the items are found and turned into Handicaptravelers’ the replacement cost will be refunded.

The renter understands and agrees that they are responsible for vandalism, damage or loss of the equipment and authorizes Handicaptravelers’ to charge the repair/replacement costs to the credit card associated with this rental.

Extension of the Rental Period

All mobility equipment, medical equipment, or any other equipment rented from Handicap Travelers TG RD SRL (HTDR) must be returned on or before the return date and time specified in the Rental Agreement.

If the Customer wishes to extend the rental period, HTDR must be notified at least twenty-four (24) hours before the scheduled return date. Any extension is subject to equipment availability and must be approved by HTDR.

Once an extension is approved, additional rental charges will apply for each additional day or agreed rental period. The Customer is responsible for paying all applicable extension charges.

Failure to return the equipment by the agreed date and time without prior authorization from HTDR may result in additional daily rental charges and any applicable late-return, collection, or recovery fees.

An extension shall not be considered confirmed until it has been expressly approved by Handicap Travelers TG RD SRL (HTDR).

Battery Charging & Assistance

The mobility scooter will be delivered with its batteries fully charged and in proper operating condition. During the rental period, the Renter is responsible for regularly recharging the batteries in accordance with the operating instructions provided by Handicap Travelers TG RD SRL (HTDR).

If assistance is required due to a discharged battery resulting from failure to properly recharge the scooter, an emergency assistance/service fee will apply as follows:

• US$15.00 for assistance provided between 9:00 AM and 6:00 PM, Monday through Saturday.

• US$40.00 for assistance provided after 6:00 PM, including evenings, Sundays, and holidays.

These fees apply to service calls related to discharged batteries caused by insufficient or improper charging during the rental period.

Contact Number: Phone: +1-829-778-7125 or +1-829-292-1062 (7/Days) -  Office Number: +1 809-552-1501 Monday to Saturday

Thank you for being a Handicap Travelers DR Customer’s

     We look forward to Seeing you in this rental.