PRIVACY POLICY

Handicap Travelers Group LLC and Handicap Travelers TG RD SRL, operating under the commercial name Handicap Travelers DR, are committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by our customers, website visitors, business partners, and service providers.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal information through our official website, https://handicaptravelersdr.com, and in connection with our services.

By using our website or requesting our services, you acknowledge that you have been informed of the data processing practices described in this Privacy Policy. Where consent is required by applicable law, we will request it separately.

Our privacy practices are designed to comply with applicable data protection laws, including Law No. 172-13 of the Dominican Republic and other applicable privacy regulations in jurisdictions where our companies conduct business.

Handicap Travelers operates through the following corporate structure:

2.1 Handicap Travelers Group LLC — Parent Company

Handicap Travelers Group LLC serves as the parent company of the Handicap Travelers business group.

Its responsibilities include:

• Corporate administration and strategic management.

• International business operations.

• International payment processing and collection.

• Financial administration and payment reconciliation.

• Business development and commercial partnerships.

• Corporate oversight and operational support.

• Coordination of international customer transactions.

Handicap Travelers Group LLC may receive and process international payments associated with reservations and services provided by Handicap Travelers DR.

2.2 Handicap Travelers TG RD SRL — Operating Company

Handicap Travelers TG RD SRL, commercially known as Handicap Travelers DR, is the operating company responsible for providing and coordinating services within the Dominican Republic.

Its responsibilities include:

• Mobility scooter rentals.

• Manual and electric wheelchair rentals.

• Medical equipment rentals and sales.

• Oxygen therapy equipment rentals and sales.

• CPAP equipment and related accessories.

• Accessible airport and hotel transportation.

• Accessible tourism services and excursions.

• Caregiver and nursing assistance coordination.

• Equipment delivery, installation, maintenance, and pickup.

• Customer support and reservation management.

• Local operational assistance and service coordination.

Handicap Travelers DR is responsible for the execution of confirmed services in the Dominican Republic, subject to the applicable service agreement.

2.3 Relationship Between Both Companies

Handicap Travelers Group LLC and Handicap Travelers TG RD SRL are separate legal entities operating within the same corporate group.

The companies may exchange necessary customer and transaction information to coordinate reservations, payments, refunds, customer support, accounting, and service delivery.

Each entity is responsible for the personal information it processes and for complying with the legal obligations applicable to its activities.

The processing of international payments by Handicap Travelers Group LLC does not automatically transfer operational service responsibilities from Handicap Travelers TG RD SRL to the parent company.

We may collect personal information when customers visit our website, request quotations, submit reservations, make payments, communicate with our representatives, or use our services.

3.1 Personal Identification Information

This may include:

• Full name.

• Email address.

• Telephone number.

• Country of residence.

• Billing information.

• Reservation identification number.

• Emergency contact information, when necessary.

3.2 Travel and Accommodation Information

To coordinate service delivery, we may collect:

• Hotel, resort, villa, or accommodation name.

• Arrival and departure dates.

• Flight numbers and airline information.

• Airport arrival and departure times.

• Delivery and pickup locations.

• Room number, when necessary.

• Cruise ship or port information.

• Transportation requirements.

3.3 Mobility and Medical Information

Some services require information about a customer's physical needs to ensure appropriate equipment selection and safe service delivery.

Depending on the service requested, we may collect:

• Height and weight.

• Mobility limitations and accessibility requirements.

• Wheelchair or mobility scooter specifications.

• Relevant medical conditions voluntarily disclosed by the customer.

• Oxygen therapy requirements.

• CPAP equipment requirements.

• Caregiver or nursing assistance requirements.

• Medical prescriptions or supporting documentation when required for a particular service.

This information is considered sensitive personal information and is handled with additional confidentiality safeguards.

We request only the information reasonably necessary to assess, coordinate, and provide the requested services.

We do not use sensitive medical information for unrelated advertising or marketing purposes without a valid legal basis and, where required, explicit consent.

Handicap Travelers Group LLC may receive and process international payments associated with services provided by Handicap Travelers DR.

Payments may be completed through authorized payment methods, including:

• Credit and debit cards.

• Secure online payment links.

• Bank transfers.

• ACH transfers.

• Zelle.

• PayPal.

• Cash App.

• Other authorized payment methods.

Payment availability may vary depending on the customer's country and the transaction.

Depending on the selected payment method, Handicap Travelers Group LLC may appear as the payment recipient or merchant descriptor on the customer's transaction confirmation or financial statement.

We may collect or receive transaction-related information, including payment amounts, payment status, transaction references, billing details, and refund information.

Card payments may be processed by independent payment service providers. We do not require customers to send complete card numbers, card security codes, or other sensitive payment credentials through ordinary email or messaging channels.

Payment processors may collect and process payment information under their own privacy policies and applicable security requirements.

Applicable processing fees, taxes, and payment conditions will be disclosed before the customer completes the transaction.

We process personal information for legitimate business and operational purposes, including:

1. Processing reservations and service requests.

2. Preparing quotations and rental agreements.

3. Confirming equipment availability.

4. Coordinating delivery and pickup.

5. Providing accessible transportation.

6. Arranging caregiver and nursing assistance.

7. Processing payments and issuing transaction confirmations.

8. Managing approved refunds and cancellations.

9. Responding to customer inquiries and complaints.

10. Providing technical support and emergency service coordination.

11. Maintaining financial and accounting records.

12. Preventing fraud and unauthorized transactions.

13. Improving website functionality and customer experience.

14. Complying with applicable legal and regulatory obligations.

15. Sending promotional communications when permitted by law.

We will not use personal information for purposes incompatible with those described in this Privacy Policy unless authorized or permitted by applicable law.

Depending on the nature of the information and applicable law, we process personal information based on:

• Performance of a contract or steps requested before entering into a contract.

• Compliance with legal and regulatory obligations.

• Legitimate business interests, where legally permitted.

• Customer consent when required.

• Protection of vital interests in appropriate emergency circumstances.

Sensitive personal information, including medical and health-related information, will be processed only when an appropriate legal basis exists and additional legal requirements are satisfied.

Customers may withdraw consent where processing is based on consent, subject to applicable legal limitations.

We may share necessary personal information with authorized third parties for legitimate business purposes.

These may include:

• Handicap Travelers Group LLC and Handicap Travelers TG RD SRL.

• Authorized employees and reservation agents.

• Equipment delivery and pickup personnel.

• Accessible transportation providers.

• Caregiver and nursing service providers.

• Payment processors and financial institutions.

• Hotel concierge and guest service departments.

• Technology and website hosting providers.

• Accounting and legal advisers.

• Government or regulatory authorities when legally required.

Information sharing is limited to what is reasonably necessary for the relevant service or lawful purpose.

We do not sell customer personal information to third parties.

Where third-party providers process information on our behalf, we seek to implement appropriate confidentiality, security, and contractual safeguards.

Because Handicap Travelers operates through companies involved in international business and local Dominican Republic service delivery, personal information may be transferred or accessed across national borders.

For example, customer and payment information may be shared between Handicap Travelers Group LLC and Handicap Travelers TG RD SRL to coordinate international transactions and local services.

International transfers will be conducted in accordance with applicable data protection requirements.

Where legally required, we will implement appropriate safeguards to protect personal information transferred internationally.

Our website may use cookies and similar technologies to support website functionality, improve user experience, remember preferences, and measure website performance.

Depending on the technologies actually enabled on the website, cookies may include:

• 1. Essential cookies required for website operation.

• Functional cookies that remember user preferences.

• 1. Analytics cookies that help us understand website usage.

  3. Advertising or marketing cookies used where permitted and appropriately disclosed.

Where required by law, non-essential cookies will be activated only after the necessary consent has been obtained.

Visitors may manage cookies through their browser settings and any cookie preference controls made available on our website.

Disabling certain cookies may affect website functionality.

Handicap Travelers Group LLC and Handicap Travelers TG RD SRL are committed to maintaining appropriate administrative, technical, and organizational measures designed to protect personal information.

These measures may include:

• Access restrictions for authorized personnel.

• Secure transmission of sensitive information.

• Confidentiality obligations.

• Protection of reservation and transaction records.

• Security monitoring and access management.

• Internal procedures for responding to suspected data incidents.

• Appropriate safeguards for medical and mobility-related information.

Although we take reasonable measures to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including:

• Reservation and rental administration.

• Customer service and operational support.

• Financial and accounting requirements.

• Contractual recordkeeping.

• Legal compliance.

• Fraud prevention.

• Resolution of complaints or disputes.

Retention periods may vary depending on the type of information and applicable legal obligations.

When personal information is no longer required, we will take appropriate steps to securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

Subject to applicable law, customers may have the right to:

• Request access to their personal information.

• Request correction of inaccurate information.

• Request deletion of information where legally permitted.

• Object to certain processing activities.

• Withdraw consent when processing relies on consent.

• Request information about how their data is used.

• Submit a complaint to an appropriate regulatory authority.

Requests may be submitted to:

Email: info@handicaptravelersdr.com

We may request reasonable identity verification before processing a privacy request.

Requests will be handled within the timeframes established by applicable law.

We may send customers information about our services, promotions, equipment availability, accessible tourism programs, or company updates when permitted by applicable law.

Customers may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or contacting our customer service department.

Opting out of marketing communications will not prevent us from sending essential reservation confirmations, payment notifications, service updates, or other necessary transactional messages.

Our website may contain links to third-party websites, hotel partners, payment platforms, or external service providers.

Handicap Travelers is not responsible for the privacy practices of independently operated third-party websites.

We encourage visitors to review the privacy policies of external services before submitting personal information.

Our services are generally intended to be reserved by adults.

Where equipment or assistance is requested for a minor, personal information should be provided by a parent, legal guardian, or another person legally authorized to act on the minor's behalf.

We do not knowingly collect personal information directly from children for independent commercial purposes without an appropriate legal basis.

When a reservation is canceled or a refund is approved under the applicable contractual conditions, Handicap Travelers DR may coordinate the refund request with Handicap Travelers Group LLC when the original international payment was received or processed by the parent company.

Refund-related information may be shared between both entities and the relevant financial institution or payment processor for verification, accounting, and transaction completion.

Approved refunds are generally processed through the original payment method, subject to applicable payment processor procedures and banking timelines.

Refund eligibility, cancellation charges, processing fees, and applicable deadlines are governed by the relevant reservation agreement and published cancellation policy.

This Privacy Policy explains how refund-related personal information is handled; it does not independently establish refund eligibility or modify the applicable contractual terms.

Handicap Travelers Group LLC provides parent-company oversight, international payment administration, and corporate support.

Handicap Travelers TG RD SRL, doing business as Handicap Travelers DR, is responsible for the local coordination and provision of contracted services in the Dominican Republic.

Each company remains responsible for its own activities and obligations under applicable law.

Customers may contact Handicap Travelers DR for questions concerning reservations, equipment rentals, service delivery, payments, or personal information.

Where a request concerns information processed by Handicap Travelers Group LLC, the companies may coordinate internally to provide an appropriate response.

We reserve the right to update this Privacy Policy to reflect changes in our operations, technology, services, or applicable legal requirements.

The updated version will be published on our official website with a revised effective date.

Where legally required, we will provide additional notice or obtain consent before implementing material changes to personal information processing practices.

For questions, concerns, privacy requests, or information regarding our services, please contact:

HANDICAP TRAVELERS GROUP LLC

Parent Company — Corporate Administration and International Payment Processing

HANDICAP TRAVELERS TG RD SRL
Operating Company — Dominican Republic
Commercial Name: Handicap Travelers DR

Official Website:
https://handicaptravelersdr.com

Email:
info@handicaptravelersdr.com

Service Area:
Dominican Republic

© 2026 Handicap Travelers Group LLC & Handicap Travelers TG RD SRL. All Rights Reserved.

Handicap Travelers DR — Mobility Without Limits.