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Concierge & Guest Services Handicap Travel Partner Program (HTA)

More comfort for your guests. More benefits for your team.

Offer accessibility solutions backed by Handicap Travelers DR. Refer equipment rentals, accessible transfers and tours, and receive commissions directly in your bank account.

With 11 years of experience, we help concierges and Guest Services departments coordinate a more comfortable stay for their guests, with personalized attention and equipment delivered directly to the hotel.

A partner that makes your team's job easier

Connect your guests with the services they need. We take care of coordinating the booking and the operation.

Commissions

Earn commissions on every service you refer

Direct bank transfers · Commissions processed in under 48 hours*

15%

Mobility & medical equipment rentals

Mobility and medical equipment for your guests' stay.

10%

Wheelchair accessible transfers

Adapted transportation for airports, hotels and cruise ports.

10%

Accessible tours

Experiences coordinated around each guest's mobility needs.

Services

Accessibility solutions for your guests

Mobility & medical equipment rentals

15% commission

Request equipment for a guest

Give your guests easy access to:

  • Mobility scooters and power wheelchairs.
  • Manual wheelchairs, walkers and rollators.
  • Shower chairs, raised toilet seats and bathroom aids.
  • Patient lifts and hospital beds.
  • Lift recliner chairs.
  • Oxygen concentrators and oxygen cylinders.
  • CPAP machines.
  • Beach wheelchairs and other equipment, subject to availability.

We coordinate delivery and pick-up with your team. Before confirming, we review the guest's needs and the accommodation conditions relevant to using the equipment.

Accessible transfers

10% commission

Request an accessible transfer

Offer adapted transportation for:

  • Airport ↔ property transfers.
  • Transfers between hotels and accommodations.
  • Cruise port transfers.
  • Private routes, subject to availability.

We verify passengers, luggage, wheelchair dimensions and access and securement needs before confirming every booking.

Accessible tours

10% commission

View accessible tours

Expand your guests' activity options with experiences coordinated around their mobility needs.

Before confirming each tour, we review access conditions, available transportation and required assistance. Options depend on destination and availability.

How it works

Start referring in five steps

  1. 1

    Register as a partner

    Share your contact details, hotel, department and the authorized beneficiary information to receive commissions.

  2. 2

    Send us the guest's request

    Tell us the required service, dates, hotel and relevant mobility needs so we can organize the service.

  3. 3

    Identify your referral

    Include your name or partner code from the first contact so we can correctly assign your commission.

  4. 4

    We coordinate the service

    We handle availability, quote, payment and operational details with the guest and the hotel.

  5. 5

    Receive your commission

    Once the service is completed, paid in full and bank details validated, we process your commission in under 48 hours and send the receipt.

Your commission, straight to your bank account

Payouts processed in under 48 hours*

Receive your commissions by bank transfer to your account in your country, subject to banking route availability. Each settlement includes a breakdown with the booking reference, the eligible service and the corresponding commission.

To receive payments, you will need to provide:

  • Beneficiary's full name or company name.
  • Country and bank name.
  • Account number or IBAN, as applicable.
  • Account type and currency.
  • SWIFT/BIC code or other bank details when required.
  • Email address to receive the receipt.

*The under-48-hour timeframe starts once the service is completed, the customer's payment has been received in full and the bank details are validated. It refers to processing and issuing of the transfer by Handicap Travelers DR. Final crediting depends on the receiving bank, business days and intermediary banks.

Benefits

A partner that makes your team's job easier

One single contact

Coordinate mobility equipment, transfers and accessible tours with our team.

Hotel delivery and pick-up

We organize schedules and meeting points with the right department.

Support in English and Spanish

We make communication with the guest easy during coordination.

Personalized guidance

We review the guest's needs to help organize the right service.

Commissions tracked by booking

Get a breakdown of referred services and paid commissions.

No inventory needed

We manage the equipment and service logistics.

FAQ

Frequently asked questions

Who can participate?

Concierges, Guest Services departments and guest care teams, in line with the internal policies of their hotel or company.

How is a referral registered?

When sending the request, include your name or partner code before the booking is confirmed. This lets us identify and correctly assign the commission.

What amount is the commission calculated on?

On the net amount actually collected for the eligible service, after discounts. Taxes, security deposits, insurance, delivery or pick-up, tips and payment processing fees are excluded.

When is the payment processed?

In under 48 hours after the service is completed, the customer's full payment is received and the beneficiary's bank details are validated.

Who can receive the commission?

The hotel, the company or the authorized team member, according to the property's internal policies and the details registered in the program.

Do extensions generate commission?

Yes, as long as the additional service or extension is registered, validated and meets the program conditions.

What happens if a booking is cancelled?

Cancelled, refunded or unpaid bookings do not generate commission. Partial refunds adjust the commission proportionally.

Program conditions

  • Referrals must be registered before the booking is confirmed. Existing bookings are not attributed retroactively.
  • Cancelled, refunded or unpaid bookings do not generate commission. Partial refunds adjust the commission proportionally.
  • Extensions and additional services must be registered and validated to generate commission.
  • Each booking is assigned to a single partner. Commissions cannot be combined with other programs unless agreed in writing.
  • The beneficiary must provide correct bank details. Payment currency, possible bank fees and currency conversion are disclosed when the account is registered.
  • Participation and the payment beneficiary must comply with the internal policies of the hotel or company.
  • All services are subject to availability, coverage and confirmation.

Give your guests a more accessible stay

Count on Handicap Travelers DR to coordinate the equipment, transportation and experiences your guests need during their vacation. Join our partner program and start earning commissions on your referrals.